Refund Policy

Subscription Purchases

The Platform offers digital subscription services providing access to premium spiritual content including:

• Songs
• Lyrics
• Sunday School resources
• Gospel messages
• Audio and video content
• Member-only materials

General Refund Policy

Because the Platform provides immediate access to digital content, subscription fees are generally non-refundable once access has been granted.

By purchasing a subscription, you acknowledge and agree to this policy.

Eligible Refund Situations

Refunds may be considered in the following circumstances:

• Duplicate Charges: where a user is charged multiple times for the same subscription.
• Technical Failure: where access to purchased content cannot be provided due to a verified Platform issue.
• Unauthorized Payment: where fraudulent or unauthorized transactions are confirmed after investigation.

Non-Refundable Situations

Refunds will not be granted for:

• Change of mind
• Lack of usage
• Partial subscription periods
• Failure to cancel before renewal
• User dissatisfaction with content
• Account suspension due to Terms violations

Cancellation

Users may cancel subscriptions at any time.

Upon cancellation:

• Access continues until the end of the paid period.
• No future renewal charges will occur.
• No prorated refunds will be issued.

Refund Request Procedure

Refund requests must be submitted within 7 days of the transaction.

Requests should include:

• Registered email address
• Transaction ID
• Date of payment
• Reason for refund request

Send requests to:

Email: billing@tpmsongs.com

Refund Processing

Approved refunds are generally processed within 7-14 business days through the original payment method.

Processing times may vary depending on the payment provider.

Contact

• Billing Support: billing@tpmsongs.com